Privacy Policy

1. Introduction

Black Tie Car Service ("we," "our," or "us") operates at www.blacktiecar.com and provides luxury chauffeur and ground transportation services across Los Angeles, San Francisco, and California. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services or website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and company name when making a reservation or submitting a quote request
• Pickup and drop-off addresses, travel dates, and flight information
• Payment information (processed securely through our payment partners — we do not store card details)
• Corporate account details, including company name, job title, and billing information
• Any messages or communications you send to us via phone, email, or our contact forms

Information collected automatically:

• IP address, browser type, device information, and pages visited on our website
• Cookies and similar tracking technologies (see Section 7)
• Referral source and time spent on pages

3. How We Use Your Information

We use the information we collect to:

• Process and confirm reservations, bookings, and quote requests
• Communicate trip details, driver information, and status updates
• Process payments and manage corporate billing accounts
• Respond to inquiries and provide customer support
• Improve our website, services, and operational performance
• Send service-related notifications and, where permitted, marketing communications
• Comply with legal obligations and protect against fraud

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We share necessary trip details with our chauffeurs and dispatching systems to fulfill your reservation.
• Payment processors: Payment information is handled by our secure third-party payment partners in compliance with PCI-DSS standards.
• CRM platforms: Your inquiry data may be stored in our customer relationship management systems (e.g., HighLevel) to manage follow-up communications.
• Legal requirements: We may disclose information if required by law, court order, or to protect our legal rights.

All chauffeurs employed by Black Tie Car Service sign confidentiality agreements as a condition of employment. Client destinations, companions, and conversations are never disclosed.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), restricted internal access, and secure payment processing.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Corporate account records are retained for a minimum of 3 years for billing and compliance purposes. You may request deletion of your data at any time (see Section 8).

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Maintain session state and booking system functionality
• Analyze website traffic and user behavior (via analytics platforms)
• Improve performance and personalize your experience

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at reservations@blacktiecar.com or call (424) 361-6082.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: